hv77 Privacy Policy — Your Information Is Our Responsibility
Here you will find a complete description of how your personal information is collected, used, and kept secure on the hv77 platform.
Introduction Overview and Applicability
hv77 ("we", "us", or "platform") operates a trusted online gaming service for players in Bangladesh. When you register, log in, or use our services on hv77, you agree to the terms of this privacy policy.
This policy will inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. This policy is linked to and applies together with our terms and conditions. Our services are available only to those aged 21 and above.
hv77 believes that protecting user privacy is a fundamental responsibility. We treat your personal information with the highest importance and under no circumstances is information unlawfully transferred to third parties.
1 Information We Collect
1.1 Information Provided at Registration
When you create an account on hv77, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Current residential address
- National ID or passport number (for identity verification)
- Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
1.2 Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device identification information
- Browser type, operating system, and device type
- Login and logout time and date (BST)
- Gaming history, bet amounts, and transaction details
- User behaviour information via cookies and session tokens
1.3 Payment-Related Information
During deposit and withdrawal processes, we verify your payer number or relevant bank account details. Card or banking credentials are not stored directly on our servers — payment processing is completed through the relevant secure payment gateway.
2 Purpose of Information Use
hv77 uses your personal information only for the following legitimate purposes:
- To create, manage, and verify your account
- To process deposit and withdrawal transactions
- To confirm your identity and prevent access by minors
- To prevent fraud, money laundering, and other illegal activities
- To inform you about bonuses, promotions, and VIP benefits
- To provide customer service and technical support
- To support the implementation of responsible gaming policies
- To improve the security and performance of the platform
We do not sell your information to advertisers and do not share it with third parties without your consent. The only exception is where a legal obligation exists.
3 Data Protection Measures
3.1 Technical Security
hv77 has adopted the highest standard of technical measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps your data transmission completely secure. Our servers undergo regular security audits.
- All data transfers secured with 256-bit SSL encryption
- Two-Factor Authentication (2FA) support
- Regular security audits and vulnerability testing
- Automated unusual transaction detection system
- Firewall and DDoS protection
3.2 Organisational Security
Only authorised personnel among our staff have access to your personal information, and they are bound by strict confidentiality agreements. Every instance of data access is logged and reviewed regularly.
4 Cookie Policy
4.1 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser that help personalise your experience. hv77 uses cookies for the following reasons:
- Essential cookies: To maintain login sessions and ensure security
- Functional cookies: To remember your preferences and language settings
- Analytics cookies: To understand user behaviour and improve platform performance
4.2 Cookie Control
You can disable cookies at any time through your browser settings. However, disabling essential cookies may limit some platform features and may disrupt the login process.
5 Sharing Information with Third Parties
hv77 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:
- Payment providers: Only the necessary information is shared with the relevant payment service provider to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Legal authorities: Information may be provided in response to valid requests from government authorities in accordance with the laws and regulations of Bangladesh.
- Technical partners: Technology service providers operating the platform may access limited information, but they are required to adhere to the same privacy standards.
- Fraud prevention: Necessary information may be shared with security partners to detect fraud or illegal activity.
In all cases, we ensure that third-party partners provide adequate protection for your information and use it only for the specified purpose.
6 Your Rights
As a user of hv77, you have the following rights:
6.1 Right to Access Information
You may request at any time to know what information we hold about you. We are obliged to provide that information within thirty (30) working days.
6.2 Right to Correct Information
If any of your information is incorrect, you may contact us to request a correction. We will ensure the correction is made as soon as possible.
6.3 Right to Delete Information
If you close your account and there is no applicable legal obligation, we will accept a request to delete your personal information. However, financial transaction records may be retained for a specified period due to legal requirements.
6.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or offers, you may opt out via our live chat or email. Processing this request may take up to seven (7) working days.
7 Data Retention Period
hv77 retains your information only for as long as necessary. As a general policy:
- Active account information is retained for as long as your account remains open
- Financial transaction records are retained after account closure in accordance with applicable law
- Identity verification documents are kept in accordance with regulatory requirements
- Cookie and session data generally expires within 30 to 365 days
- Security logs are retained for a limited period and then deleted automatically
No information is retained beyond what is necessary, and after the retention period expires, information is securely deleted or anonymised.
8 Protection of Minors' Information
hv77's services are for those aged 21 and above only. We do not knowingly collect any personal information from minors. The age verification process at registration ensures that minors cannot access the platform.
If we are informed that a minor's information has been collected unknowingly, we will immediately suspend that account and delete the relevant information. If you become aware of any such incident, please notify us immediately at [email protected].
9 Policy Changes and Updates
hv77 may update this privacy policy from time to time. If changes are made:
- The "Last Updated" date at the top of the page will be changed
- For significant changes, you will be notified via email or through the platform
- Continued use of the platform after changes will be taken as your agreement to the new policy
We recommend that you visit this page regularly to read the latest version of the policy. If you have any concerns after a policy change, please contact our support team.
10 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, or for any requests relating to your personal information, please contact us:
24/7 Live Chat — Log in to the platform and click the chat icon
Response time: up to 30 working days (for complex information requests)
We take every complaint seriously and are always committed to protecting your privacy. Your trust in hv77 is our most valuable asset.
Summary Our Commitment to Your Privacy
hv77 treats your personal information with the highest importance. Through SSL encryption, strict access controls, and a transparent data use policy, we ensure that your information is always protected.
We never sell your information, share it unnecessarily with third parties, or use it for marketing purposes without your consent. Enjoy playing on this platform — protecting your information is our responsibility.
For more information, please read our Terms and Conditions and Responsible Gaming pages.